Shipping, Delivery, and DOA Policy/Terms and Conditions
Your livestock shipment
We guaranty live delivery of our corals. If your coral arrives DOA or dies within 2 hours after delivery. We do not offer cash refunds. We cannot guaranty corals beyond the first few hours of delivery as we cannot be confident of whether the coral died due to something we did wrong or if the coral could not adapt to the conditions in your tank.
Photos must be sent of the dead livestock in the bag, as well as out of the bag, within 1 hour of the delivery time posted by the carrier. Photos should be clear, and the bag must be unopened and unaltered at first. Then open the bag and take out of bag pictures. If package is delayed, pictures of dead livestock still must be sent within 1 hour of the package delivery.
Photos of the dead livestock must be sent within 2 hours of the delivery time posted by the carrier. Photos should clearly show the dead coral in the bag unopened.
If package is delayed, pictures of dead livestock still must be sent within 2 hours of the package delivery. Return Policy We will work with each customer individually, so everything is worked out and the customer is satisfied. We care just as much about the livestock and product as you do. All livestock has a no return policy, unless contacted and approved by management.
Weather conditions are checked before we ship however, we cannot be held responsible for acts of God, such as snow storms, hurricanes, or your coral sitting for hours in a boiling or freezing warehouse or delivery truck or by your front door for hours and hours.
We use our best judgment as to whether to include cold packs or heat packs with the shipment. We also cannot be held responsible if FedEx, UPS, or some other reputable delivery service holds your coral overnight or does not make the before noon deadline window which we always purchase.
We can send your corals for direct delivery via Southwest, Alaska and other carriers. If sent in this manner it is your responsibility to pick up the corals from the airport on a timely basis. Cost for this service would require a quote from the airlines and is not part of our standard shipping practices.
Standard overnight shipping fees are $49. We usually use FedEx. Shipping is free for orders over $300.
When you make purchases from this website you are agreeing wholly to this terms and conditions/doa policy.